Refund policy
Last Updated: September 2026
At VELNCORE LLC, customer satisfaction is important to us. Please read this Refund Policy carefully before purchasing any products from our website.
1. Digital Products
VELNCORE sells digital products, including ebooks, planners, guides, templates, and other downloadable content.
Because digital products are delivered immediately after purchase and cannot be returned, all sales are generally final.
2. Refund Eligibility
Refund requests may be approved only under the following circumstances:
- You were charged more than once for the same order.
- You purchased the same product multiple times by mistake.
- You are unable to access or download your purchased product due to a technical issue that our support team cannot resolve.
- You were billed incorrectly due to a payment processing error.
Refunds are reviewed individually and are granted at the sole discretion of VELNCORE LLC.
3. Non-Refundable Situations
Refunds will generally not be issued for:
- Changing your mind after purchase.
- Purchasing the wrong product.
- Not reading the product description before buying.
- Failure to download the product after successful delivery.
- Lack of software or technical knowledge required to use the product.
- Personal preference or dissatisfaction after downloading the product.
4. Refund Request Period
Eligible refund requests must be submitted within 7 days of the original purchase date.
Requests received after this period may not be eligible for review.
5. How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your full name
- Email address used for the purchase
- Order number or transaction ID
- Reason for your refund request
Email: contact@velncore.com
6. Processing Time
Approved refunds are generally processed within 5–10 business days.
The time required for funds to appear in your account depends on your payment provider or financial institution.
7. Chargebacks
If you experience an issue with your purchase, we encourage you to contact us before initiating a chargeback with your bank or payment provider.
Fraudulent or abusive chargebacks may result in suspension of future purchases and may be contested with supporting purchase records.
8. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
VELNCORE LLC
1500 N Grant St Ste R
Denver, CO 80203
United States
Email: contact@velncore.com
Phone: +1 (575) 242-6027
By purchasing products from VELNCORE, you acknowledge that you have read and agree to this Refund Policy.